Effective Date: 08/04/2025
At Baifaa Herbal, we strive to provide the highest quality wellness and herbal products to our customers. If for any reason you are not fully satisfied with your purchase, please review our refund and return policy below.
1. Returns and Exchanges
Eligibility for Returns
We accept returns and exchanges only for products that are unused, unopened, and in their original packaging.
All return requests must be made within 10 days from the date of purchase.
Non-Returnable Items
Please note that the following items cannot be returned or refunded:
- Prescription medications
- Opened or used products (for hygiene and safety reasons)
- Special order or custom items
- Gift cards or vouchers
Conditions for Return
To initiate a return, please ensure the following:
- You provide proof of purchase (receipt, invoice, or order confirmation)
- You share a valid reason for the return
- The product remains in its original, unopened condition
2. Refund Process
Refund Eligibility
If your return is approved, a refund will be issued to your original payment method after inspection and approval of the returned item(s).
You will be notified by email once your refund request is approved or rejected.
Refund Timeframe
Once approved, your refund will be processed within 7 business days.
Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and bank processing times.
Shipping Fees
Shipping costs are non-refundable.
If your return is due to an error on our part (e.g., incorrect or damaged product), Baifaa Herbal will cover the cost of return shipping.
3. Damaged or Defective Items
If you receive a product that is damaged or defective, please contact us within 2 days of receiving your order.
Provide clear photographs of the product and packaging to help us process your claim quickly.
We will offer either a replacement or a full refund depending on the situation.
4. How to Return a Product
To initiate a return, please follow these steps:
- Contact our customer service team at customercare@baifaaherbal.com to request a Return Authorization.
- Pack the product securely in its original condition and packaging.
- Include your proof of purchase (receipt or order confirmation).
- Ship the product to the return address provided by our support team.
5. Exchanges
If you would like to exchange an item for a different product, please follow the same return procedure above.
After receiving your returned item, we will assist you in placing a new order or issue a refund as applicable.
6. Cancellations
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
- If the order has not been shipped, we will cancel it and issue a full refund.
- If the order has already been shipped, you must follow the return process described above.
7. Customer Support
If you have any questions or need assistance regarding our Refund & Return Policy, please contact us:
