Shipping policy

Effective Date: 08/04/2025

At Baifaa Herbal, we are committed to delivering your wellness products safely and on time. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During peak seasons, sales, or promotional events, order processing may take slightly longer.

2. Shipping Coverage

Baifaa Herbal currently ships across India.

For international shipping inquiries, please contact our customer support team before placing your order.

3. Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and order value.

  • Free Shipping may be available on eligible orders as part of ongoing promotions.
  • Any applicable shipping charges will be clearly displayed before payment.

4. Estimated Delivery Time

Estimated delivery timelines are as follows:

Location Estimated Delivery
Metro Cities 2–4 Business Days
Tier 2 & Tier 3 Cities 3–6 Business Days
Remote Locations 5–8 Business Days

Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.

5. Order Tracking

Once your order has been shipped, you will receive:

  • Order Confirmation Email
  • Shipping Confirmation Email
  • Tracking Number
  • Courier Partner Details

You can use the tracking number to monitor your shipment status.

6. Delivery Attempts

Our courier partners will make up to three delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address
  • Customer unavailable
  • Phone number unreachable

the package may be returned to our warehouse. Additional shipping charges may apply for re-shipment.

7. Incorrect Shipping Information

Please ensure that your shipping address, contact number, and PIN code are accurate while placing your order.

Baifaa Herbal is not responsible for delays or failed deliveries caused by incorrect customer information.

8. Damaged or Tampered Packages

If your package appears damaged or tampered with upon delivery:

  • Do not accept the package if possible.
  • Take clear photographs of the package.
  • Contact us within 48 hours of delivery.

If the damage occurred during transit, we will arrange a replacement or appropriate resolution after verification.

9. Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

  • Natural disasters
  • Weather conditions
  • Public holidays
  • Transportation disruptions
  • Courier partner delays
  • Government restrictions

Baifaa Herbal will keep you informed of any significant shipping delays whenever possible.

10. Lost Shipments

If your order has not been delivered within the estimated delivery period, please contact us.

Our support team will coordinate with the courier partner to investigate the shipment and provide an appropriate resolution.

11. Order Modifications

If you need to change your shipping address or contact details, please contact us immediately after placing your order.

Address changes can only be made before your order has been dispatched.

12. Contact Us

If you have any questions regarding our Shipping Policy, please contact us:

Baifaa Herbal

📧 Email: mail@baifaaherbal.com

📞 Phone: +91 63560 36363

🌐 Website: www.baifaaherbal.com